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- Customer Service and Policy Updates -
- Customer Service and Policy Updates -

Upcoming Changes

HUGE improvements are coming to Megalopolis November 2020! Let’s cut to the chase - way too many orders have been delayed and unreasonably slow in shipping to you. Our customer service team has not been as prompt as usual. Frankly, you have come to expect more from Megalopolis, and we owe you better.

Despite the unique challenges of 2020, we have experienced record growth because of your support. We are thankful beyond measure. However, we have also outgrown our current capacity as a result. November 1, Megalopolis begins its partnership with the absolute best in e-commerce fulfillment and inventory management, ShipMonk!

Changes to look forward to include:

-All purchases, pre-order or in-stock, shipping within 24 hours of payment

- 2 day delivery anywhere in the US.

-Huge savings on shipping rates

-100% ACCURACY of inventory

On the customer service front, Megalopolis has partnered with industry experts to create a team of experienced, highly-trained customer service experts who will ensure quality and timeliness of care. We’re also overhauling our policies to fit our customers needs in accordance with your feedback.

Citizens of Megalopolis can look forward to:

- Easy access to phone agents

- Fast, personal email/social media responses

- Dedicated social media agents/open dialogue on social media

- Consistent, accurate information

- No restocking or cancellation fees EVER

- Simplified returns, refunds and exchanges

During the month of October, we will be PULLING ALL IN-STOCK LISTINGS and auditing our historical order queue top to bottom to make sure every delayed order is fulfilled as we implement these changes.

Also, stay tuned for savings and incentives to try our new systems for yourself. This is overdue! You’ve been there for us, and we are going to be there for you.

Bear with us as we we look forward to a new and better Megalopolis in just a few short weeks.

-Megalopolis Team

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